The tenant and property manager relationship can be a fraught one at times. From fallouts over mouldy bathrooms to heated discussions over pest control, this match isn’t always made heaven.
So knowing who’s responsible for what can keep communication open and healthy.
According to a recent rent survey conducted by realestate.com.au and Pedestrian.TV, delving into five key areas of a young Australian tenants experience, real estate agents and landlords both cited common bugbears.
The survey findings indicate that communication breakdowns are often at the root of things taking a bit of a nose dive. Building a good rapport with your property manager and having open conversations is key – and will usually stand you in good stead throughout your tenancy.
When it comes down to having good communication with their property manager, 88.9% of renters considered this important, although male respondents were less inclined to think so.
Housekeeping: who does what?
Some young Aussie renters aren’t clear about what falls on their shoulders in terms of general maintenance around the house. Not knowing what they’re responsible for – or is up to the property manager to deal with – can cause misunderstandings.
Ever encountered mould in your home? It’s not nice. But who should get rid of it? 55.2% of respondents believe removing mould is up to the property manager to handle. In actual fact, dealing with mould is a joint effort.
Mould or mildew caused by faults in gutters or other fixtures is the responsibility of the landlord, so therefore the property agent. The team at Acton Victoria Park are very quick to advise landlords of a mould issue so it can be treated before permanent damage to the building occurs.
However, mould caused by the tenant failing to air the property properly or keep it in a reasonable state of cleanliness falls on the tenant.
How many tenants does it take to change a light-bulb? 13.5% of respondents think the correct response is zero and that this quick, easy task is down to the property manager. Once again, this is the sole responsibility of the tenant.
Now for the big gripe: who deals with ‘uninvited guests’? From cockroaches and mice to ants and wasps, pests can become a major problem in the home.
Generally, if it can be fairly described as an ‘outbreak’ or ‘infestation’, it’s down to the property manager to tell your guests the party is over and arrange treatment.
If there are fleas jumping around thanks to a beloved pet or pesky pantry moths in the cupboards because tenants aren’t storing food properly, the buck stops with them.